Getting started

This section provides information on what the IRIS Service Community can do, together with related terminology.

Let’s get you started with some account and portal information:

To access the IRIS Service Community, an account is required.

If you are an IRIS Elements Administrator, you automatically have access to the Service Community and you can also invite another user. If you're not the Administrator, you'll need to contact you're IRIS Elements Administrator and ask them to add you to the community. Find out more.

Each organisation is usually assigned an administrator. This person is responsible for adding any contacts (users) to the system, enabling their access and deciding who can make contact with Support.

How do I find out who is the IRIS Service Community administrator for my organisation?
If you have an IRIS Service Community login you can use the Contacts page.
If you don't have access to the IRIS Service Community, we have the answer to this and other common questions.

  • When an account is created for you, you will receive a welcome email. Use this link to sign in for the first time.

  • Your user-name is usually (but not always) your email address.

  • The first time you sign in, you will be asked to create a password for your account on the portal. Don't share this with anyone.

Recommended:
Frequently Asked Questions for current and new users. Plus common queries and other issues.

Good to know:

How to use this help centre

What is the IRIS Service Community?

IRIS Service Community video tutorials

Terminology used

Update settings