If you're an IRIS Customer

Frequently Asked Questions (FAQ's)

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Select a question from the list below.

How do I get an IRIS Service Community (Service Cloud) account ?

How do I get an IRIS Service Community (Service Cloud) account ?

How do I add an IRIS Service Community administrator?

How do I add an IRIS Service Community administrator?

How do I find out who is the IRIS Service Community administrator for my organisation?

How do I find out who is the IRIS Service Community administrator for my organisation?

Can anyone contact the IRIS Service Team

Can anyone contact the IRIS Service Team?

What happens if an IRIS Service Community user leaves my company or moves to another department?

What happens if an IRIS Service Community user leaves my company or moves to another department?

The IRIS Service Community administrator for the company is responsible for this.

Will I still be able to call IRIS to speak to a Customer Support Agent?

Will I still be able to call IRIS to speak to a Customer Support Agent?

Not all products have telephone support.

If you are an IRIS Elements customer