Use an authenticator app
Two-factor authentication (2FA) must be set up and enabled by an admin to be available to users. If 2FA has been enabled on your account, you will receive a prompt to set up an authenticator app when you log in. If you have not received this prompt, speak to your admin about setting up 2FA.
Set up
Once 2FA has been enabled on your account you will receive a prompt when you next try to log in.
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Before you can follow the instructions you will need to download an authenticator app onto your smartphone or tablet.
We recommend you choose one of the following apps:
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Google Authenticator
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Microsoft Authenticator
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Authy
You can choose to use an authenticator app that isn't on this list, but we are only able to advise on the apps listed.
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Once you have an authenticator app on your chosen device, scan the QR code, enter the code from the app, and select Verify.
The authenticator app is now set up and ready to use each time you log in.
Log in
Once you have set up an authenticator app, you will be asked to enter a code when you log in.
Open the authenticator app on your chosen device to access the code, enter it, and select Log in.
Reset two-factor authentication
2FA may need to be reset if:
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You need to set up a new device and are unable to transfer your account over.
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Your authenticator app is not working.
Contact your administrator to reset the 2FA on your IRIS Cascade account.
Make sure you follow any guidance from your current authenticator app to remove the old account before setting up a new one.