Deal With Returned Items

The fulfilment feature does not work correctly in Microsoft Edge and some older versions of Internet Explorer.

If an item your organisation A school, multi-academy trust (MAT), single academy trust (SAT), club, nursery or organisation that uses the software. sold and delivered is returned, for example, an incorrect size was supplied or the item was damaged, you can manage the order in IRIS ParentMail to record how you dealt with the returned item.

Items can only be marked as returned if they were issued using the Fulfilment feature in IRIS ParentMail.

If you need to refund a payment that relates to a to an item, for example, a trip, go to Refund Payments.

Returned Orders for a User

1. Go to Payments > Fulfilment.

2. Select By Name from Select Type and Fulfilled from Select Status, then Select Month and Select Year the order was fulfilled.

3. Select the Name of the student, select the required items, enter any required notes, then select Return.

   To display payment details, select View from Payments. If you need to refund a payment for the item, go to Refund Payments.

Returned Orders for an Item

1. Go to Payments > Fulfilment.
2. Select By Item from Select Type and Fulfilled from Select Status, then Select Month and Select Year the order was fulfilled.

3. Select the Item, select the required students, enter any required notes, then select Return.

   To display payment details, select View from Payments. If you need to refund a payment for the item, go to Refund Payments.

You can then either refund the order or fulfill it again with a replacement item.