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IRIS Reach

Hi, how can we help?
(Examples: absence call, parents' evenings, payments) Help?

Help by area

What's New

Discover:

  • New features
  • Release notes for fixes and updates

Your Account

Get help with:

  • Managing your account
  • Changing your password

Parent Reach

Get help with:

  • Sending emails, text messages, or MyEd app messages to parents and carers
  • Using forms to send questionnaires, surveys, or get parent or carer consent

Community Reach

Get help with:

  • Sending emails, text messages, or letters to other people, such as staff members or governors
  • Managing contact details for people not stored in your Management Information System (MIS)

Absences

Get help with:

  • Making absence calls or sending absence alerts
  • Deal with responses from parents and carers
  • Activating absence calls

IRIS PlusPay Payments

Get help with:

  • Setting up payment items
  • Managing cashless catering payments
  • Processing orders
  • Dealing with refunds

Parents' Evenings

Get help with:

  • Setting up a video or in-person parents' evening
  • Managing appointment bookings

System Administation

Get help with:

  • Managing data from your Management Information System (MIS)
  • Running and downloading reports

Student Reach

  • Send exam results to students

MyEd App

Get help with:

  • MyEd app settings for your organisation
  • Creating and managing content you share with parents and carers in MyEd

Help with MyEd App for Parents and Carers

Visit the MyEd app help centre to:

  • Get answers to parents and carers questions about the MyEd app
  • Find help topics you can share with parents and carers who need help with the MyEd app
  • Discover how the MyEd app works for parents and carers