Fulfil Orders

The fulfilment feature does not work correctly in Microsoft Edge and some older versions of Internet Explorer.

If an item was created with the setting Requires Fulfilment, the items need to be posted or collected by a person A parent, legal guardian, carer, or someone responsible for a student.. Go to Create Sales Items.

When the item that requires fulfilment has been given to the person who ordered it, the order needs to be processed and set as fulfilled in IRIS ParentMail. Orders can be fulfilled by item or user.

Fulfilment By User

  1. Go to Payments > Fulfilment.
  2. Select the required Name for the student, then select the required items.
  3. Select the Delivery Method. If the delivery method used is not available from the list, select Add Delivery Method to enter the details.

    You cannot remove delivery methods you add.

  4. Enter any required Notes, then select Fulfil.

    To copy the Delivery Method and Notes for one item to all selected items, select Copy.

Fulfilment By Item

  1. Go to Payments > Fulfilment.
  2. Select By Item from Select Type.
  3. Select the required Item, then select the required students.

  4. Select the Delivery Method. If the delivery method used is not available from the list, select Add Delivery Method to enter the details.

    You cannot remove delivery methods you add.

  1. Enter any required Notes, then select Fulfil.

    To copy the Delivery Method and Notes for one item to all selected items, select Copy.

Deal with Returned Items

If an item is returned, for example, it was the incorrect size, has a fault, or is a damaged item, and so on, the fulfilled status can be removed. For more information, go to Deal With Returned Items.