Update — IRIS Identity December 2022

We’re improving the security of IRIS Reach by introducing IRIS Identity — a solution that allows you to use the same account to log into all your IRIS Software Group products.

If your existing IRIS Reach account didn't meet the criteria required for an IRIS Identity account, you will receive an email about how to create an account.

There are no other changes to your system as part of this upgrade, but if you have any issues when upgrading to an IRIS Identity account, log a support ticket (a Service Cloud account is required).

If your staff members already use an IRIS Identity account to access other IRIS Software Group products, they can start using that account to log into IRIS Reach.