Deal with Messages Not Sent

Step 4 of 4

Absence alerts A MyEd app message, text message, email, or automated phone call. weren't delivered to some parents and carers because you don't have their details for the message type, so you need to contact them using an alternative method.

Use the Manual Contact List Details of parents or carers that could not be sent an absence alert that must be contacted using an alternative method such as telephone call or letter. section to contact the parents and carers who didn't get the absence alert A MyEd app message, text message, email, or automated phone call.:

• By telephone — select CSV to download the list of contact details
• By letter — select Print Letter Automatically creates and downloads a PDF version of the message. next to each student, then Print Letter to generate mail merge PDF letters

Did you know?
If you do not get responses from the parents and carers, you can resend the last sent absence alerts A MyEd app message, text message, email, or automated phone call. again rather than starting the process again.