Verified User Changes Report
When a change is made to the personal details of an IRIS ParentMail account, either by a staff member, parent or carer, or when importing information, the change is recorded in the Verified User Changes Report.
When change of details is made from an import or by a staff member, a notification is sent by email or displayed in the IRIS ParentMail app. The parent or carer must approve or reject the changes.
A parent or carer whose account is linked to multiple organisations, must approve or reject the changes for each organisation individually.
You must download and use Verified User Changes Report to update the information in your organisation's Management Information System (MIS).IRIS ParentMail account details that are changed manually or during an import are not automatically written back to your Management Information System (MIS).
The Verified Changes User Report includes a Status for the change that determines whether the change has been approved by the parent or carer. Only changes that have the Status of Change Approved can be updated in your Management Information System (MIS).
The statuses are:
- Change Approved — The parent or carer has confirmed the changes are correct, you must update your MIS
- Change Rejected — The parent or carer has confirmed the changes are not correct. For more information, go to IRIS ParentMail Account Changes Rejected
- Pending Parent Approval — The parent or carer has not confirmed the changes are correct. For more information, go to IRIS ParentMail Account Details Pending Approval
- Parent didn't respond. Please try again — You must make the changes again to send another message to the parent or carer requesting approval. For more information, go to No Response Received for IRIS ParentMail Account Changes