Known issues in IRIS Elements
This topic lists any outstanding known issues, together with any workarounds available. You can also view fixed issues.
We are actively working to resolve these issues and will release fixes as soon as possible.
| Item | Detail | Date fixed |
| Unable to input Trial Balance figures in IRIS Elements Tax and Accounts |
We are aware of an issue where IRIS Elements Tax and Accounts customers are unable to input figures into Trial Balance. We are currently investigating the issue and hope to have a resolution soon. EDIT: Resolved 29th February 2024 |
29 Feb 2024 |
| Uploading documents to clients' Documents tab |
When attempting to upload documents to a client's record in the Documents tab, you may find the Select file button doesn't always acknowledge the mouse-click. We are investigating the problem. In the meantime, you can drag and drop documents from File Explorer into the upload dialog. |
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| IRIS Elements Proposal Manager Limits |
Some users are incorrectly being told that they have reached their limit of proposals. If you have subscribed on a PAYG basis (IRIS Elements Proposal Manager Essentials), please cancel your subscription and resubscribe. This does impact any live or historic proposals, but should fix the issue. If you have subscribed on an annual plan (IRIS Elements Proposal Manager Professional), please contact rob.millen@iris.co.uk to arrange for your license to be reset manually. It is likely we have already attempted to contact you via email. If you have yet to initiate a subscription, please access the IRIS Elements Marketplace and chose from the options available. |
12 March 2024 |
| General - adding PSC relationships |
When adding PSC relationships, selecting the Nature of control is not working as expected. The scroll bar needs to be used in order to see, and select, the content of the list.
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21 Aug 23 |
| IRIS Elements Practice Management and IRIS Elements Accounts Production (any level) |
When editing the Supervisory body in practice details, any changes made revert back to the default.
This will affect some of the default text that appears in accounts report. |
21 Aug 23 |
| For IRIS Elements Practice Management text sender code cannot be updated. | When a text message is sent, the sender code is Dev and cannot be updated. We are currently working on a fix which will enable the code to be manually changed, but will be set to Accountant by default. This will be available very soon. | 13 Mar 23 |
| Relationship synchronisation to and from IRIS Accountancy Suite is inconsistent. | Some customers have experience issues synchronising relationship data to and from IRIS Accountancy Suite. We are currently investigating. | 27 Feb 23 |
| Import from CSV issue for sole traders | Once imported, when attempting to add relationships to a sole trader, no relationships are available for selection. | 27 Feb 23 |
