Reconnect Management Information System (MIS) Data Synchronisation

If the connection is lost with the organisation A school, multi-academy trust (MAT), single academy trust (SAT), club, nursery or organisation that uses the software.'s server (this is where the KKS application is located), it prevents IRIS Reach from extracting data. This effects the data within your organisation account being updated. Losing connection also prevents you from running the Absences report. This usually occurs when an organisation is not using the system over the Summer and lose connection with the server. If you need to reconnect synchronisation with your organisation Management Information System (MIS), the following process needs to be done in September.

You can still use IRIS Reach but the data displayed is out of date. If the loss of connection and out of date data reaches a threshold of 30 days, you are unable to log in to IRIS Reach as the data is classed as invalid — log a support ticket (a Service Cloud account is required) to reactivate your account.

For more information, go to Data Synchronisation Overview.

Your organisation IT technician must restart the KKS application to regain communication.

  1. Log in to the PC that has the KKS application installed.
  2. Double click the RestartKKS shortcut on the desktop. If the shortcut is not displayed, open Windows Explorer and go to the C:\ > Program Files > KKS folder, right-click on Reboot.bat then select Run.
  3. Double-click the Keep Kids Safe icon in the system tray located next to the clock, then select Users > Set Service Username.
  4. The Services window is displayed. Right-click keepkidssafe service, then select Properties.
  5. Select the Log On tab and in the This account details, check the correct username is displayed.
  6. Next, delete the current password displayed (this should be the password to the local or network username you are using to access the server), enter the password, then select Apply.
  7. Then right-click and select the Stop option and then select Start. If the only option is to Start, select this option. This restarts the service and fixes the loss of connection.

To check the synchronisation is working again and the data can be extracted or if you are experiencing any problems with regaining connection, please contact our Support Team.