Manage Complete Orders

Marking an order as complete identifies the order requires no further action. For example, if a user has part paid for an item and you want to write off the outstanding amount and deliver the item, or the price of an item has been reduced since an order was placed.

If an order Status is Cancelled, Part Paid, Overdue, or Refunded, it can be marked as complete. You do not need to mark the order as complete if the status is Complete or Pending.

  1. Select Payments > Payment Items.
  2. Select the required payment item, select Actions, then View Orders.
  3. The View Orders for... window is displayed. Select the required User(s), then Mark Complete.
  4. The Mark Orders as Complete window is displayed. Enter Reason why the status of the order has changed, then select Save.
  5. A success message is displayed. Select OK to return to the View Orders for... window.
  6. The order Status displays as COMPLETE.

    If the status is not automatically updated, press the F5 key to refresh the page.