Refund Payments

It is only possible to refund school meal account balance payments that have been made using IRIS ParentMail. If the payment was made at the till, you need to make a till side adjustment and give the refund in cash or by cheque.

  1. Select Payments > Cashless Reconciliation.
  2. All cashless transactions are displayed. Enter the student Name, then select Filter.

  3. Select the value in Current Balance. The View Transactions for window is displayed.

    To find a specific transaction, enter a Date From and Date To to sort the results.

     

  1. Enter the amount to be refunded, then select Refund (you cannot refund more than the current balance). A Refund Summary window is displayed confirming the amount to be refunded. Select the required payment method from the Select refund method drop-down list, then select Next.

  2. An Information message is displayed indicating that the refund is being processed. Select OK.

  3. The View Transactions window is updated with the refund details. Select Cancel to close the window and return to the cashless reconciliation.