Time and Fees Frequently Asked Questions
Warning message when opening IRIS Time/Fees
‘Caution: The Time ledger is being updated
by another user'. However no other users are updating data.
A Short repair will be required to resolve this, please find the steps
below to assist with running this repair.
One
user will need to open IRIS Time
| click File | Tools
| Repair
Select
the 3 available options (Common master sequence number repair, Fees
Ledger Repair (minimum repair after marked ledger) & Time ledger
repair (minimum repair after marked ledger).
Click OK.
If you have taken a backup click
Yes.
If you haven't taken a backup, click here for more information.
Click OK
on the common sequence numbers window.
The repair will commence, when
it shows ‘recovery processing complete’
next to recovery stage click Close.
A second window will open, when this shows ‘recovery
processing complete’ next to recovery stage click Close.
If the issue persists after following the steps above, please contact
IRIS Support on 0844 815 5551 or support@iris.co.uk
Click the 
icon to see the answer:
How do I
view timesheets on the new timesheets screen within IRIS Time?
To view timesheets you can either double
- click on the appropriate timesheet or alternatively if the timesheet
is not complete and fully applied you can click 'Reopen Timesheet' which
will allow you to add postings to the timesheet.
When attempting
to creating a time sheet I receive the following message, 'A date that
you have entered lies beyond your defined time periods, do you want to
setup more time periods now?'
There is no time period for the time sheet to go into, to correct this
open IRIS Time | Periods
| New Period | Select the number
pf periods you want to create | click OK
Time has been posted but it is not
being displayed on WIP reports
It is likely that the data needs to be updated to the time ledger from
the pending queue. Click here
for more information.
If the issue persists please contact IRIS Support on 0844 815 5551 or support@iris.co.uk
How can I reduce a client’s WIP Balance?
A clients WIP can be reduced by raising a bill and writing out WIP or by
writing off the clients WIP.
When you post an invoice it is the write out field that is used to reduce
your client's WIP balance. For example, if you want to reduce your client's
WIP balance from £800 to £500, you can enter 300 in the write out field
(800 less 300 equals 500).
Write out time via an invoice:
WIP can be written out using an invoice. Click here
for information on how to reduce a client's WIP balance with an invoice.
When you post an invoice it is the write out field that is used to reduce
your client's WIP balance. For example, if you want to reduce your client's
WIP balance from £800 to £500, you can enter 300 in the write out field
(800 less 300 equals 500).
Write off time: If the WIP cannot
be recovered it can be written off. For more information on how to reduce
WIP from a clients account which can not be recovered, click here.
Fee posted
to an incorrect client, how can this be rectified?
If a fee posting is made to the incorrect account, it will need to
be reversed/reposted.
For more information click here.
What is
the difference between a Write Out, a Write Off and a Write Back?
Full information on Write Out, Write Off and Write Back can be found here.
Can I preview
bills prior to posting them onto IRIS Fees?
It is possible to preview bills from 17.3.0 of IRIS. To preview the
bill click bill preview at the bottom of the client billing decisions
window. This will open Microsoft Word to show a preview of the final
bill.
You can close this window at any point to
continue with the fee posting.
