Time and Fees Frequently Asked Questions

Warning message when opening IRIS Time/Fees

‘Caution: The Time ledger is being updated by another user'. However no other users are updating data.

A Short repair will be required to resolve this, please find the steps below to assist with running this repair.

  1. One user will need to open IRIS Time | click File | Tools | Repair

  2. Select the 3 available options (Common master sequence number repair, Fees Ledger Repair (minimum repair after marked ledger) & Time ledger repair (minimum repair after marked ledger).

  3. Click OK.

  4. If you have taken a backup click Yes.

    If you haven't taken a backup, click here for more information.

  5. Click OK on the common sequence numbers window.

  6. The repair will commence, when it shows ‘recovery processing complete’ next to recovery stage click Close. A second window will open, when this shows ‘recovery processing complete’ next to recovery stage click Close.

If the issue persists after following the steps above, please contact IRIS Support on 0844 815 5551 or support@iris.co.uk

Click the icon to see the answer:


How do I view timesheets on the new timesheets screen within IRIS Time?


When attempting to creating a time sheet I receive the following message, 'A date that you have entered lies beyond your defined time periods, do you want to setup more time periods now?'


Time has been posted but it is not being displayed on WIP reports


How can I reduce a client’s WIP Balance?


Fee posted to an incorrect client, how can this be rectified? 


What is the difference between a Write Out, a Write Off and a Write Back?


Can I preview bills prior to posting them onto IRIS Fees?


You can close this window at any point to continue with the fee posting.