Installation Error - 16 - Installation Cancelled  

When trying to update IRIS or PTP Accounts Production the following error occurs:


Installation Error - 16 - Installation Cancelled.

Your installation is unaffected and has reverted to the previously installed version.

 

When running the update click the button in the bottom left-hand corner that says "IRIS Support Only"

When prompted enter your company reference number and the code you require is 911667.