User(s) unable to access IRIS Docs

Introduction

When attempting to open IRIS Docs user(s) receive the following error:

'The target machine actively refused the request'

 

 

If all users are experiencing this error when attempting to access IRIS Docs, it will be due to the service not being available on the server.


To correct this problem:

  1. Connect onto the server where IRIS Docs is installed.

  2. Click Start | Run | Services.msc

  3. Restart the INVU V6 Business Engine.

After restarting this service users should be able to get into IRIS Docs without this error displaying.


However if this message only displays for certain users the Business Engine service will not need to be restarted, instead a configuration folder (within the roaming folder) will need to be recreated.  

 

To do this:

  1. Connect to the users profile.

  2. Click Start | Run | %appdata%

  3. Rename invu folder to invuold.

  4. Open IRIS Docs, this will prompt for the business engine to be entered:

  1. Enter the hostname of the server where IRIS Docs is installed.

  2. Click OK on any prompts.

The above steps are also applicable if other errors appear, for example, if all users are unable to access IRIS Docs but it shows a different error, the steps shown above are applicable.