IRIS AutoMail Frequently Asked Questions

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Is AutoMail compatible with Office 365?

Insert merge field is greyed out when attempting to add a tag into an AutoMail letter


When generating AutoMail letters the system appears to freeze, then shows a missing tag window


Templates appear in the incorrect format when they are generated for clients, for example, incorrect font style/size or double-line spacing


AutoMail crashing on an intermittent basis


When generating AutoMail communications the following error appears “Opening this will run the following SQL command


There is an incompatibility, probably client type to template mismatch


When generating letters, the final letter only shows a file path


Other common questions