IRIS AutoMail Frequently Asked Questions

Click the icon to see the answer:

 

Is AutoMail compatible with Office 365?

Insert merge field is greyed out when attempting to add a tag into an AutoMail letter

 

When generating AutoMail letters the system appears to freeze, then shows a missing tag window

 

Templates appear in the incorrect format when they are generated for clients, for example, incorrect font style/size or double-line spacing

 

AutoMail crashing on an intermittent basis

 

When generating AutoMail communications the following error appears “Opening this will run the following SQL command

 

There is an incompatibility, probably client type to template mismatch

 

When generating letters, the final letter only shows a file path

 

Other common questions